Returns , Exchange & Refund

Silver Jewellery 

All Aadiya Jewels are handcrafted with love. Each piece is one of a kind, no two pieces are the same. We use only natural gemstones in our pieces which makes each piece unique. This also means your purchase may differ slightly from the image you see on the website. 

  • Each purchase comes with a hassle-free 15-day return policy and a one-year warranty.
  • If you are not satisfied with your order, within 15 days you can make the return in exchange for store credit which will be valid for 3 months. The cost of the courier sent to us will be borne by you. The cost of shipping the new piece will be borne by us. There will be additional charges incase you want express delivery. 
  • In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • Any returned item must be unused and in its original condition and packaging, with all tags still attached.
  • All pieces are carefully checked before dispatch, if however you notice any damage or in case of damage during shipping, we will replace it for you. Kindly reach out to us using our contact number or email us directly within 24 hours of receiving the piece to report a problem. In that case, An unboxing video of the package is mandatory to be sent on Whatsapp (+91 92059 78181).

Gold Jewellery 

  • Returning a piece is made extremely easy and friendly. We want you to be satisfied with all your Aadiya Gold Jewels. Each purchase comes with a hassle-free 15-day return policy and a one-year warranty.
  • If you are not satisfied with your order, you are given 15 days to make the return in exchange for store credit which will be valid for 3 months only. The cost of the courier sent to us will be borne by you. The cost of shipping the new piece will be borne by us.
  • Please note that engraved and customised products are not eligible for return or exchange, however, Lifetime exchange or Buy back is applicable.
  • In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • All returns must be accompanied by a copy of your proof of purchase.
  • In case the customer cannot produce the original certificate, the company will send the diamond jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
  • Aadiya Jewels is not responsible for lost or stolen items once declared ‘Delivered / Received’ by the courier service. We are unable to exchange any items once they have been altered by another jeweller.
  • Aadiya Jewels reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year.

Lifetime & Buyback 

  • We offer a Lifetime Exchange & Buy-back on all Gold purchases made from Aadiya Jewels within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 for return shipping charges. Our QA team will review your returned product. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the discount, free gift items or promo codes, as applicable. In case the customer cannot produce the original certificate, the company will send the diamond jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
  • Please refer to the table below.
  • Gold / Diamond/ Gemstone Studded Jewellery / Preset Solitaire Jewellery

Category

15 Day Money-Back

Lifetime Exchange

Lifetime Buyback

Gold

100% refund on the invoice value (not applicable on customised jewellery)

100% of gold value at current market rate*

100% of gold value at current market rate*

Diamonds / Preset Solitaire Jewellery

100% of diamond value at current market rate*

10% less than Lifetime exchange value

Gemstones

100% of prevailing market value