Returns & Exchange
At Aadiya Jewels, every piece is carefully inspected before it reaches you. If you need an exchange, resizing, or experience an issue with your order, we're here to help.
Silver Jewellery
Exchanges & Resizing
- Exchange or resizing requests must be raised within 3 days of delivery.
- To be eligible, the jewellery must be unused, unworn and in its original condition, with the original packaging, tags and certificates, wherever applicable.
- All delivery and shipping charges associated with an exchange or resizing will be borne by the customer.
Defective or Incorrect Products
- In the unlikely event that your jewellery arrives with a manufacturing defect, is damaged upon delivery, or you receive an incorrect product due to an error from our end, please contact us within 7 days of delivery.
- Please share your order number along with clear photographs and/or a video showing the issue so our team can review your request.
- Natural variations in the colour, texture and inclusions of gemstones are inherent characteristics of natural stones and are not considered product defects.
Returns & Store Credit
- Eligible returns must be requested within 3 days of delivery.
- We do not offer refunds to the original payment method. Once the returned product has been received and approved after our quality check, the eligible amount will be issued as Aadiya Jewels store credit, valid for 3 months from the date of issue.
- Return shipping and delivery charges will be borne by the customer.
Customised & Bespoke Orders
- Customised, bespoke, personalised, engraved, resized or made-to-order jewellery is not eligible for return or exchange.
- In case of a manufacturing defect or an error from our end, please contact us within 3 days of delivery and our team will assist you with the appropriate resolution.
Sale & Discounted Products
- Products purchased during a sale, promotion or at a discounted price are not eligible for return or exchange.
- In case you receive a defective or incorrect product, please contact our team within 7 days of delivery.
Products Not Eligible for Return or Exchange
- Customised, bespoke, personalised, engraved, resized or made-to-order jewellery
- Sale or discounted products
- Products showing signs of wear, use, damage or alteration after delivery
- Products returned without their original packaging, tags or certificates, wherever applicable
- Requests raised outside the applicable return or exchange period
How to Request a Return, Exchange or Resizing
Please contact the Aadiya Jewels team within the applicable time period with:
- Your order number
- Reason for the request
- Clear photographs and/or video of the product, where applicable
- Our team will review your request and guide you through the next steps.
- Please do not send any product back before receiving confirmation from our team.
Quality Check
- All returned products are subject to a quality inspection by Aadiya Jewels.
- An exchange, resizing or store credit will be processed only after the product has been received, inspected and approved.
- Aadiya Jewels reserves the right to decline a return or exchange if the product does not meet the eligibility conditions stated above.
Need Help?
For any questions regarding your order, returns, exchanges or resizing, please get in touch with our team on WhatsApp.